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Terms and Conditions
General
These terms are provided to clarify what Red Cactus Software CC provides and to explicitly explain our business terms. As this is a live document you should always monitor this for changes if you have any services with Red Cactus Software.
Payment
The client may pay us using EFT to our bank account provided on your invoice or statement. It is your responsibility to provide the proof of payment and supply the correct reference so that we may allocate payment correctly.
We prefer that you supply us with a signed debit order form that will enable us to deduct the monies directly from the provided account. This not only ensures that your services is not disrupted but greatly simplifies our administration.
In some products the form of payment is debit orders like ADSL connections.
All service with Red Cactus is payable in advance for the month. In the case were we cannot predetermine your monthly charges like bandwidth over usage, we will bill at the end of the month
Usage
Acceptable use policy of Red Cactus is only subject to the acceptable and use policies of Internet Solutions and the WWW consortium.
Find more info on their sites.
Web Development
Unless explicitly quoted and invoiced as such, Red Cactus will not be held reliable for the content of your website. Not only does this include the actual content but also adding it to your site. It remains the responsibility of the client to create and publish their own content.
Statistics
Although Red Cactus displays statistics of site visits using 3rd party tools we does not keep any statistics data for backup. As user you are responsible to manage the stats on your site. We give all web administrators access to the raw log files and encourage backup of these.
Bandwidth
The hosting industry in South Africa is driven by bandwidth. All our packages get calculated primarily based on bandwidth. Other factors such as spaces used on the disk and email usage etc. also play a smaller role. Your panel will at any time show you your totals regarding space and bandwidth. When the bandwidth gets exceeded an additional invoice will be payable on the over bandwidth usage. The rate gets published as per hosting packages.
Cancellation
All services may be cancelled with 1 calendar month notice. (Notice may be by any electronic means).
Red Cactus non-disclosure agreement
Red cactus agrees that the all the information disclosed by the client (you) including such information disclosed in writing, orally or by inspection of client’s (your) property, relating to (without limitation) the company’s prototypes, samples, technical data, trade secrets, know-how, actual and anticipated research, developments or products, product plans, services, software, inventions, processes, discoveries, formulas, architectures, concepts, ideas, designs, drawings, personnel, customers, markets, marketing plans, distribution methods, financial information, sales or programming matter, compositions, drawings, diagrams, computer programs, studies, work in process, visual demonstrations, manufacturing plans, confidential information disclosed to the company by third parties and other data, whether oral, written, evidence is now of subsequently becomes generally know or available by publication, commercial use or otherwise, through no fault of red cactus.
Red cactus agrees to use the confidential information solely for the purpose to use all possible means to maintain the confidential information in strict confidence and at least those measures that it employs for the protection of its own confidential information, but in any event not less than a reasonable degree of care to disclose confidential information only to red cactus employees who are required to have the information to perform their duties on behalf of the client (you)
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