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Email troubleshooting overview

Sections

    Where do I find my Email settings?

    My Email client continually asks me for my username and password.

    Sending and receiving mail fails and produces an error message

    Slow Email download or syncing continually

    Kindly follow below instructions to test your internet connection speeds.

    BASIC
    1.  Confirm that you are connected to the internet
    This seems like a ridiculous suggestion, but in many cases the internet was disconnected even
    though it showed an active connection.
    2.  Run a SPEED TEST
    Ask GOOGLE for a “speed test” and confirm there is no latency (delays).
    3.  PING test
    A continuous ping test will confirm if you are experiencing packet loss (data being transferred across
    the network).  Access the CMD prompt on your PC and type in ping 8.8.8.8 -t
    4.  Traceroute
    Legacy Clients should use the below details:
    Access the CMD Prompt on your PC and type tracert mXX.redcactus.co.za (XX = your mail server type and number, obtained from the webmail and settings tool).
    Shared Hosting
    = MaileEnable [me1 / me3 / me4.redcactus.co.za]
    IceWarp Hosting = IceWarp [mx1.redcactus.co.za]
    All other clients should use the details obtained from the webmail and settings tool.
    5.  Check IP address
    Ask GOOGLE for your “IP address” and then navigate to mxtoolbox.com to check if your IP address has been blacklisted.
    If this is the case, please request that your ISP removes the blacklist.
    6.  Ensure your e-Mail settings are correct
    More often than not, e-Mail settings are incorrect due to various reasons and worth your while to
    check.

    ADVANCED
    7.  Check the anti-virus manufacturer’s website to confirm any additional settings for your e-Mail  
    client

    In many cases your anti-virus software can cause a conflict and therefore it might be necessary to
    check if you are required to change certain settings to allow correct sending and receiving of mail.
    8.  Repair Outlook
    Run the repair function in Outlook
    9.  Start Outlook in SAFE MODE
    This should be done if you are not able to access Outlook.
    10.Run the inbox repair tool to repair your .pst file
    Should the .pst (aka personal folder file) be corrupt this will rectify the issue in most cases.

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