Does your Outlook SYNCHRONIZE continuously and you are not able to send and receive messages?
Please see best practices below to ensure that your IMAP connection can communicate with the mail server successfully.
1. If you are able to expand your INBOX, you could have multiple folders listed under your inbox and this is not advised
2. Ideally you should create new folders under the ROOT of the account, the Email address displayed ABOVE the inbox. Right-click on the root and select NEW FOLDER to add a new folder
3. In order to move the folders out from under the INBOX into the ROOT, simply click on a folder to select it, then click and drag the folder into the ROOT. It is important that you wait for the folder to synchronize completely after the move or else it will simply jump back to its previous position under the inbox
Should you have followed the above steps and you are still experiencing difficulty to send and receive, kindly look at the below instructions to test your connection.
1. Confirm that you are connected to the internet
This seems like a ridiculous suggestion, but in many cases the internet was disconnected even
though it showed an active connection.
2. Run a SPEED TEST
Ask GOOGLE for a “speed test” and confirm there is no latency (delays).
3. PING test
A continuous ping test will confirm if you are experiencing packet loss (data being transferred across
the network). Access the CMD prompt on your PC and type in ping 188.8.131.52 -t
Legacy Clients should use the below details:
Access the CMD Prompt on your PC and type tracert mXX.redcactus.co.za (XX = your mail server type and number, obtained from the webmail and settings tool).
Shared Hosting = MaileEnable [me1 / me3 / me4.redcactus.co.za]
IceWarp Hosting = IceWarp [mx1.redcactus.co.za]
All other clients should use the details obtained from the webmail and settings tool.
5. Check IP address
Ask GOOGLE for your “IP address” and then navigate to mxtoolbox.com to check if your IP address has been blacklisted.
If this is the case, please request that your ISP removes the blacklist.
6. Ensure your e-Mail settings are correct
More often than not, e-Mail settings are incorrect due to various reasons and worth your while to
7. Check the anti-virus manufacturer’s website to confirm any additional settings for your e-Mail
In many cases your anti-virus software can cause a conflict and therefore it might be necessary to
check if you are required to change certain settings to allow correct sending and receiving of mail.
8. Repair Outlook
Run the repair function in Outlook
9. Start Outlook in SAFE MODE
This should be done if you are not able to access Outlook.
10.Run the inbox repair tool to repair your .pst file
Should the .pst (aka personal folder file) be corrupt this will rectify the issue in most cases.