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Premium Support

If you are looking for professional and effective hosting related support to assist with the management of your Web and Email services, simply select one of our Premium Support* packages.

Mail services

• Email setup
• General Email troubleshooting
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We support

Outlook 2007 – 2016 • Mac Mail • Thunderbird • POP and IMAP account setup

Email Setup
150 Credits

Email

Troubleshooting
250 credits

WordPress

Troubleshooting
300 credits
Hosting
Support
400 credits
STEPS TO FOLLOW WHEN REQUESTING PREMIUM SUPPORT
  1. Kindly make your selection from one of the Premium Support plans above.
    If you have not yet registered, you will be required to register upon checkout.  Registration is required for billing purposes.
  2. You will receive confirmation of your purchase.  Kindly submit a request from the client area.
  3. You can expect a call from one of our agents within 15 – 30 minutes to either assist you in case you selected HIGH priority or schedule a reasonable time to attend to your query, should you have opted for LOW or MEDIUM priority.
    In case you require Remote Desktop Support;
  4. Download Anydesk and run the installer. It is a small file and should therefore only take a minute.
  5. Keep the 9 Digit address (ID) handy as the agent will require this to gain access to your desktop.  If you are not a Red Cactus client, kindly have your panel details with hosting and Email credentials handy to ensure that we assist you effectively.
  6. As soon as the agent has logged onto your computer, you can sit back and relax, while we go to work.

Once the agent has identified the problem, they will confirm the nature of the issue and if we are able to resolve or if it is related to your connection or computer hardware, in which case you will be required to consult with the provider or supplier respectively.

Want to transfer your domain to Red Cactus?

Email Troubleshooting

Besides Email setup in your mail client, Red Cactus also troubleshoots the following warnings and error messages:

t

Sending and Receiving fails

e-Mail Client refuses to send and/or receive, accompanied by a specific error code, e.g. 451; 551

IMAP Continual synchronization

e-Mail Client is attempting to sync (IMAP) and sending and receiving fails for no apparent reason

Q

No Connection

No connection could be made because the target machine actively refused it

~

Password prompt

A Pop-up box continues to appear in Outlook requesting the password

Operation timed out

The operation timed out waiting for a response from the receiving (POP) server 0x8004210a

Sending and Receiving error

Task ‘server name – Sending and Receiving’ reported error (0x800ccc0f)

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Mail client not responding

e-Mail Client won’t open

Outlook error

A message stating the “Outlook .pst file is not a personal folders file”

Data Error

A “data error” message is displayed after downloading messages

OST Error message

A message “The file username .ost is in use and cannot be accessed”

Cannot view mail folders

e-Mail messages and/or folders seem to have disappeared.

Certificate warning

A pop-up box appears in your e-Mail Client, stating that the “Certificate cannot be verified”

Data
centers
Potential customers often ask us what our relationship with the data centers that we do business with are.
We are making use of co-location technology at these data centers. This means that we are being provided rack space, up links (data connectivity) and power (A and B feed with UPS backup and generator fail over).
Array of networking
We have been proudly building our comprehensive array of networking and server hardware over the last 20 years. Our hardware is comprehensive and change regularly to accommodate this fast-growing industry. This being said we are happy to provide details of our primary hardware suppliers in order for you to understand our commitment to your service offerings.

DELL, HP, NEC, Synology, Intel

We are currently situated in the Midrand Data Center of Xneelo (PTY). We are in no way affiliated with Xneelo other than procuring space, data and power.

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