the help you need
Hi, welcome to our help page
Our aim is to guide you through your issues with step-by-step wikis and videos. If there is something you cannot find on this page, please drop us a mail to let us know!
We try to add additional help files as the need arises, so your mail might just help someone in the future (pay it forward)
Good luck, and let us know if you get stuck!
log a support ticket (24/7)
The request below will generate a trouble/request ticket!
Our response and turnaround will be dependent on the severity and nature of your request.You will receive email confirmation of your request within a couple of minutes.
If you were guided here by one of our helpful support gurus, your next step will be to download AnyDesk. Once AnyDesk has successfully been installed, we will be able to work directly on your machine (like magic!)
Welcome to Red Cactus free* remote support
You require remote support from us, because you are experiencing at least one of the following issues (but not limited to);
►A pop-up box appears in your e-Mail Client, stating that the “Certificate cannot be verified”
►e-Mail Client refuses to send and/or receive, accompanied by a specific error code, e.g. 451; 551
►e-Mail Client is attempting to sync (IMAP) and sending and receiving fails for no apparent reason
►No connection could be made because the target machine actively refused it
►A Pop-up box continues to appear in Outlook requesting the password
►The operation timed out waiting for a response from the receiving (POP) server 0x8004210a
►Task ‘server name – Sending and Receiving’ reported error (0x800ccc0f)
►e-Mail Client won’t open
►A message stating the “Outlook .pst file is not a personal folders file”
►A “data error” message is displayed after downloading messages
►A message “The file username .ost is in use and cannot be accessed”
►e-Mail messages and/or folders seem to have disappeared.
►Free* e-Mail account setup in Outlook (Basic setup)
►Any other non-settings related query and/or request
Most of these e-Mail client (Outlook) errors occur due to various reasons, such as incorrect account settings, over-sized Outlook data files, MS Outlook internal application conflict, Windows firewall issues, incorrect Office installation, invalid User Id or password, virus threats, wrong port number for the outgoing (SMTP) server, etc.
For this reason an assessment is required to determine whether the issue is directly related to your e-Mail account settings or due to another reason, as mentioned above. The assessment conditions will be sent to you, after making contact with us, prior to commencing with remote support.
Please look out for our e-Mail pertaining to these conditions.
SUPPORT – knowledge base