terms & conditions

These terms are provided to clarify what Red Cactus Software CC provides and to explicitly explain our business terms. As this is a live document you should always monitor this for changes if you have any services with Red Cactus Software.
All prices quoted on this site includes VAT.

STANDARD RATES
In order to simplify the costing, unless otherwise stated, Red Cactus has a companywide standard rate.
Standard rates will be quoted in many areas of the website, and always refer to this standard rate.
Current standard rates @ R420.00 per hour.

All pricing provided on this site includes VAT.

PAYMENT
PAYMENT
A Red Cactus “legacy” client may pay us using EFT to our bank account, of which the details are provided on the invoice or statement. It is your responsibility to provide the proof of payment and supply the correct reference so that we may allocate payment correctly.
We prefer that you supply us with a signed debit order form that will enable us to deduct the monies directly from the provided account. This not only ensures that your services are not disrupted but greatly simplifies our administration.

All services with Red Cactus is payable in advance for the month. In the case where we cannot predetermine your monthly charges like bandwidth over usage, we will bill this at the end of the month.

Please note the following regarding invoicing, billing and account suspension:

Red Cactus “Legacy” clients

  1. Invoices are usually generated on the 25th of each month (Dec 2019 invoices generated on the 20th)
    2. Due date for manual payments is the 7th of the following month (EFT preferred as cash deposits incur additional fees)
    3. SMS and e-Mail reminders around the 10th (please ensure correct contact details is captured on the admin system)
    4. Account suspension takes place around the 13th
    5. Deletion of services takes place on the 23/24th (prior to the next billing run)
    6. The invoices and reminders are sent to the same e-Mail address that you have received the account suspension notification on

Red Cactus WHMCS clients

  1. Invoices are usually generated around the 25th of each month
    2. e-Mail reminders follow 3, 5 and 7 days respectively, after payment is due (please ensure correct contact details is captured on the WHMCS panel)
    4. Account suspension takes place on the 10th.  A penalty fee of R50.00 is payable after account suspension in order to have your services reinstated.  This is an automated process that we are not able to over write manually.
    5. Deletion of services takes place on the 23/24th (prior to the next billing run)
    6. Please note: The only payment options for Linux hosting is either via debit/credit card or through Paypal.  You can “subscribe” when paying your invoice the first time.  The amount will then be deducted automatically.  A Token ID is created which is associated with your card and therefore NO card details are stored..
    7. The invoices and reminders are sent to the same e-Mail address that you have received the account suspension notification on

Should you require any assistance with your account, kindly forward an e-Mail to support@redcactus.co.za and we will advise accordingly.

REJECTION FEE
REJECTION FEE
In the event of your cancellation of a project, or any delay of more than two months, after work has commenced, one of the following will be applicable:

  • 20% cancellation fee
  • An invoice for all work completed up to the date of written notification, including expenses; or
  • The amount of any advance deposit made for your project.

All work will remain our property, but will be available if the project should be resumed at a later time.

SAGEPAY DEBIT ORDER AUTHORITY

By accepting the debit Order Authority payment option as the preferred pay-method for Red Cactus Services and Products, for RC Legacy clients, the user accepts the following Sagepay (www.Sagepay.co.za) authority:

I/we hereby request and authorize you to draw against my/our account with the provided bank (or any other bank or branch to which I/we may transfer my/our account) the variable amount pertaining to this agreement, on the first working day of each month.”
All such withdrawals from my/our account by you shall be treated as though they had been signed by me/us personally.

I/we the undersigned, “instruct” and authorise your agent Sagepay (Pty) Ltd, to draw against my/our account. I/we understand that if bank details have been supplied the withdrawals authorized here will be processed by BankServ. I/we also understand that details of each withdrawal will be printed on my/our statement.

I/we agree to pay any banking charges relating to this debit order instruction

This authority may be cancelled by means of giving you thirty days’ notice in writing, sent by prepaid registered post, but I/we understand that I/we shall not be entitled to any refund of amounts, which you have withdrawn whilst this authority was in force if such amounts were legally owing to you.

Assignment:
I/We acknowledge that the party hereby authorized to effect the drawing(s) against my/our account may not cede or assign any of its rights and that I/we may not delegate any of my/our obligations in terms of this contract/authority to any third party without prior written consent of the authorized party.

 

 

ACCEPTABLE USAGE POLICY – WEB HOSTING

Red Cactus reserves the right to request an upgrade to a larger hosting package should the client have excessive data usage.

Clients will be notified of such excessive usage and provided with alternatives.
Clients are responsible for their own backups and restore of data.
Red Cactus provide backups of the environment (including data) in the case of disaster recovery.
The web hosting panel makes provision for backup and restore.
Additionally the client is welcome and encouraged to make an additional type of backup, as might be their requirement, including page content in their website content management system.

DOMAIN REGISTRATION AGREEMENT
Click here to view the agreement/Terms for Registry.net.za
Click here to view the agreement for OpenSRS
Click here to view the agreement for ZA Domains

ACCEPTABLE USAGE POLICY – WEB HOSTING

Red Cactus reserves the right to request an upgrade to a larger hosting package should the client have excessive data usage.

Clients will be notified of such excessive usage and provided with alternatives.
Clients are responsible for their own backups and restore of data.
Red Cactus provide backups of the environment (including data) in the case of disaster recovery.
The web hosting panel makes provision for backup and restore.
Additionally the client is welcome and encouraged to make an additional type of backup, as might be their requirement, including page content in their website content management system.

WEB DEVELOPMENT

Unless explicitly quoted and invoiced as such, Red Cactus will not be held liable for the content of your website.

Not only does this include the actual content but also adding it to your site. It remains the responsibility of the client to create and publish their own content.
As an exception Red Cactus may quote the client to load the content of the site. This quote is based on supplied content or the standard hourly rate as determined by Red Cactus from time to time.

Website quotes, unless specificically agreed upon, do not iunlcude any copywriting or spel checking and it is the repsonsibility of the client to supply the content in the correct and final version beforeo the site is built. Copywriting and proofreading services can be added at an additional cost.

Products (items in your store) are also considered content of the site. Red Cactus gladly provides a sample or template of a product on request, to assist the client in starting the process of loading their own products.

Where we did not explicitly quote to load the products, this remains the client’s responsibility.

Training for the loading and changing of content can be provided.

HOSTING

Hosting is provided on a month to month basis, no contracts apply. Unpaid hosting spaces will be removed from our servers after two weeks. No backups of these spaces will be available after this. It remains the client’s responsibility to take backups before cancellation or migration away from us. Hosting is either paid and active or unpaid and data scheduled for removal.

Upon signing up for your Red Cactus hosting account you can expect the following from our very user friendly, self-managed hosting service:

  1. Allocated disk space (based on the type of hosting plan selected)
  2. e-Mail accounts (based on the type of hosting plan selected)
  3. Unlimited bandwidth (amount of traffic generated by visitors accessing your site)
  4. Domains and websites (quota based on type of hosting selected)
  5. Webmail interface to manage e-Mail accounts (MailEnable, Roundcube, IceWarp)
  6. Host panel (MSP control for RC Legacy clients), Direct Admin and Plesk, for new clients, to manage hosting features, i.e. create e-Mail accounts, updates DNS, create databases and install free Let’s Encrypt SSL certificate
  7. Admin Panel (RC Legacy clients) and WHMCS, for new clients, to manage hosting accounts and view invoices Please note:  The below forms part of the self-managed service, but is not limited to:
  1. Setup and configuration of your client desktop software (Windows, Mac, Outlook, Thunderbird, Mac Mail).
  2. Setup and configuration of your phone or tablet.
  3. Resetting or changing your CMS passwords and those of the hosting panel accounts or e-Mail accounts.
  4. Creating mail accounts, changing your mail settings, limits or out-of-office replies.
  5. Registering domains
  6. Accessing your computer via remote desktop support is now a paid service, charged at our standard rate of R420.00 (incl. VAT) per hour or R295.00 (incl. VAT) for the first 30 minutes.
    7. The same applies to both “walk-ins” and scheduled appointments.
COMPLETION OF WEB PROJECTS AND FEEDBACK WINDOW

Red Cactus allows for a two (2) month waiting period for customer feedback. If no reasonable feedback has been provided, we commence with invoicing the work done as at that point in time.

GENERAL USAGE

Acceptable use policy of Red Cactus is subject to the acceptable and use policies of Xneelo and the WWW consortium in addition to other related acceptable usage as described in this document.
Find more info regarding Xneelo and the WWW consortium on their respective sites.

SUPPORT

Kindly note that the support offered by Red Cactus is directly related to the uptime of the hosting and e-Mail services, i.e.

  1. We run daily (Database / Website Files) backups (stored for 4 days)
  2. E-Mails are stored for a maximum of 48 hours, should an account need to be restored, due to accidental removal.
  3. Our hosting services are fully self-managed
    We are not allowed to create mail accounts or reset mail account and panel passwords.

Websites

  • OUR RESPONSIBILITY
    The responsibility of Red Cactus is to ensure that the web servers are running as expected and will inform clients of any emergency downtime or planned downtime to upgrade servers or operating systems, etc. We have published a vast number of online guides to assist you with the management of your services.
  • YOUR RESPONSIBILITY
    The client’s responsibility involves the following, but is not limited to;
    Please ensure that you have put security measures in place,
    select very strong password and install brute force attack to keep unwanted visitors at
    bay.
    b. Do NOT use the same password for eMail accounts, panel and WordPress logins.
    c. Kindly check to see that your site files are uploaded in the correct folder, i.e. “public_html”
    d. Also ensure your account is up to date to avoid any suspension of services.

Emails

  • OUR RESPONSIBILITY
    The responsibility of Red Cactus is to ensure that the mail servers are functioning as expected. This means that should you be able to send and receive using the webmail (MailEnable) interface, our services are active.
  • YOUR RESPONSIBILITY
    The client’s responsibility involves the following, but is not limited to;
    Kindly make use of a strong password of at least 8 characters, including a special character, numeric and alpha-numeric as well as capital and lower case.
    b. Stay within the hourly limit of 140 mails on the standard mail server
    c. Do not send out unsolicited mails and run the risk of being blocked
    d. Kindly check our website tutorials should your e-Mail client (Outlook/Thunderbird/Mac Mail) not be able to send and receive and you are receiving error messages.

Red Cactus provides online support on our site through the Knowledge Base as well as the following channels, should you require additional assistance:

–       Support eMail from your primary account
This is the preferred method of communication, to ensure that all conversations are recorded.

–    Support ticket via website form
     This usually serves as a channel, should your primary e-Mail account not function in order
to send a support request

–     Remote desktop support
In the event of requesting remote desktop support, you are required to schedule a
convenient time to access your computer.  Kindly note this is a paid service and will be
charged at R420.00 (incl. VAT) per hour or R295.00 (incl. VAT) for the first 30 minutes.

The Online Chat is only for pre-sales questions and requests, such as:

  • Do you host WordPress sites?
  • Can you host PHP and (ASP).NET?
  • Where are your servers located?
  • How many user accounts do you allow?
  • Any technical questions (not support related).
HOSTING YOUR SITE ON A “STAGING ENVIRONMENT”

We will publish your site on our production servers running in a web staging area. This has the benefit that search engines (like Google) will scan and start to index your site from very early in development phase, without being “live”.
The resources that this staging site consumes are the same as for a normal live production site. The client (You) is responsible for this hosting cost. We provide you with e-Mail, database, and hosting space as per normal hosting.
Should you not want to make use of this “staging environment” you should provide us with an alternative.

There are exceptions (such as larger projects) that will be discussed with the client themselves should it apply.

STATISTICS

Although Red Cactus displays statistics of site visits using 3rd party tools we do not keep any statistics data for backup. As user you are responsible to manage the stats on your site. We give all web administrators access to the raw log files and encourage backup of these.

PRODUCT SPECIALS

Free co.za domains are dependent on 3 months of hosting at Red Cactus for all packages except parking.
Free SSL certificates are issued for a 3 month period at a time with free renewals while hosting at Red Cactus

BANDWIDTH

The hosting industry in South Africa is driven by bandwidth. All our packages get calculated primarily based on bandwidth. Other factors such as spaces used on the disk and email usage etc. also play a smaller role. Your panel will at any time show you your totals regarding space and bandwidth. When the bandwidth gets exceeded an additional invoice will be payable on the over bandwidth usage. The rate gets published on the hosting pages on this website.

RESELLING

The reseller will invoice his/her clients. The charges payable to Red Cactus for the reseller hosting facility is predefined per package. The charges will include the package fee, any additional domain registration/renewal and support fees (where applicable).

Where resellers are not able to support their client(s) any longer or the client has a legitimate reason to move away from the reseller, the client(s) will be migrated to Red Cactus. This will be discussed with the reseller prior to the action and only serves to prevent damage to the Red Cactus brand. This will only be done as a last resort!

As resellers you are bound by the terms and conditions of all applicable authorities, including but not limited to https://www.registry.net.za, https://opensrs.com or https://zadomain.net for domain registrations. (See domain registration agreement above for links and T&C references).

Because of the nature of reselling, all our resellers are required to pay the services using a debit/credit card via the WHMCS client area.  This avoids any downtime and admin related issues, which will impact negatively on your clients and us as an organization.

Note:
All resellers require their own WHMCS subscription in order to invoice, bill and provision hosting spaces and domains for their clients.

EMAIL

Red Cactus makes use of commercially licensed email software. We maintain backups of all data for 48 hours for the purpose of Disaster Recovery only. The client is responsible for their own mail. We have no control over whether you delete mails or not. If mails are removed from the mail server it is no longer available for us to recover after 48 hours.

IMAP protocal synchronizes server mail with client devices and vice versa. When using this protocal the e-Mails will be available if your client device is “lost”. Replacing the client device and reconfiguring the software will resynchronize your mails again.

BULK MAIL

Red Cactus provides bulk email facilities on a request basis. The issuing of these bulk email accounts and the validity of these accounts are subject to the Internet Authorities and the Data Centers term’s and conditions.
Full detail here: https://www.redcactus.co.za/support-knowledgebase/bulk-mail-setup/

ADMINISTRATION SYSTEM, SELF-MANAGEMENT OF SERVICES AND WEBSITE PANEL (MSPCONTROL), DIRECT ADMIN AND PLESK.

Red Cactus provides a service to our customers for remuneration. Our accounting system will invoice you when services need to be paid in addition to statements in order for you to see the full financial records.

The accounting system keeps key communication fields in order to email the financial as well as notifications to the clients. It remains the client’s responsibility to keep all relevant information up-to-date.

The administrative system enables all our clients to self-manage their services at any-time. This system is currently published at https://admin.redcactus.co.za (RC legacy clients) and https://p.netmask.host/clientarea.php (WHMCS client area) for all Direct Admin and Plesk clients. The system is constantly changing to allow for more functions but in its current form supports the ability to manage hosting functions and domain actions.

By logging into these admin systems, the client understands and is responsible for their account details and ensuring that the credentials are kept secret. Many actions like registering a Domain Name has direct financial implications that the account owner becomes responsible for. The access to the above system is recommended only by selected responsible representatives of the company or organization.

We also provide web hosting panels called MSP Control, Direct Admin and Plesk.  These systems will assist you with normal web hosting functions, such as DNS editing, FTP account creation, Database management and much more.

Please ensure that your password for all our systems are strong and changed on a regular basis, in addition to not using those passwords on other locations.

ONLINE STORE

Red Cactus provides a store front with “products” that you can buy using selected payment methods. The following conditions and restrictions apply to the product categories.

Red Cactus buys royalty free images and provide these images as part of configuring website content. We do not actually sell the image but rather the placement of the Image(s) on a website and sizing it.

WORDPRESS THEMES

WordPress Themes are developed “in house” using the latest WordPress CMS versions. The theme is sold “as is” and we only add content to the theme.

Kindly note the following:
1.  You are eligible to download 30 free images after purchasing a theme of your choice.
2.  If you host the theme with Red Cactus your DIVI builder will automatically be updated seeing that we possess a perpetual license.
3.  You may host the theme anywhere that is convenient for you. Any changes to themes are subject to specifications and approved quotes.  Should you decide to host the theme elsewhere you will not qualify for any DIVI builder updates.

RED CACTUS NON-DISCLOSURE AGREEMENT

Red cactus agrees that the all the information disclosed by the client (you) including such information disclosed in writing, orally or by inspection of client’s (your) property, relating to (without limitation) the company’s prototypes, samples, technical data, trade secrets, know-how, actual and anticipated research, developments or products, product plans, services, software, inventions, processes, discoveries, formulas, architectures, concepts, ideas, designs, drawings, personnel, customers, markets, marketing plans, distribution methods, financial information, sales or programming matter, compositions, drawings, diagrams, computer programs, studies, work in process, visual demonstrations, manufacturing plans, confidential information disclosed to the company by third parties and other data, whether oral, written, evidence is now of subsequently becomes generally known or available by publication, commercial use or otherwise, through no fault of Red Cactus.

Red Cactus agrees to use the confidential information solely for the purpose to use all possible means to maintain the confidential information in strict confidence and at least those measures that it employs for the protection of its own confidential information, but in any event not less than a reasonable degree of care to disclose confidential information only to Red Cactus employees who are required to have the information to perform their duties on behalf of the client (you)

RED CACTUS WEBSITE ANNOTATIONS

Free cPanel/Plesk to Direct Admin/Plesk transfers
The first domain and it’s associated data as well as Emails is free.  Our standard fee of R420.00 (incl Vat) per hour is charged for any additional domains and data.

Free .co.za domain
The free .co.za domains only applies to the initial registration. Normal renewal fees apply after the initial registration. The free domain registration is limited to one domain per hosting package.  In order to receive the full benefit of the free domain, you are required to host with Red Cactus for a minimum of three (3) months.

Unlimited bandwidth
All packages have unlimited bandwidth.  The unlimited bandwidth usage provided by Red Cactus is subject to reasonable usage as mentioned above.

Disk space and over usage
Cloud space over the set limits is soft capped, so it still functions 100%. Over usage is charged at R3.90 per Gb.

One month free hosting (Linux)
One month Free hosting comprises of 25% off your chosen package for four (4) months and is dependent on the use of the promo code when placing your order  linuxPROMO

WHMCS for resellers
Our hosting environment is WHMCS ready, which means you will be able to purchase a WHMCS subscription and run the WHMCS module on your reseller account hosting space.  Kindly contact whmcs.com for assistance with integrations and module installation.

30 Day money back guarantee
If you are not happy with the product, you can cancel within a 30 day period for a full refund – No questions asked!

Website maintenance
Any unused hours and/or tickets do no carry over to the next month.  Any work that goes beyond the hours of your specific maintenance package, will be invoiced @ R420 per hour.

Downloading stock images
Once you have purchased your WordPress theme, you become eligible to download 30 free images of your choice to compliment your new theme.

Third party vendors and applications
As a courtesy to our valued clients, we provide comprehensive installation details about how to use certain third-party products, such as Apple (IOS) and Samsung (Android), as well as Outlook and Mac, but we neither endorse, nor directly support any third-party products and therefore we are not responsible for the functionality, compatibility or reliability of these products. We are also not affiliated with, endorsed, or sponsored by any of these third party vendors.

Premium Support (Remote Desktop Support)
Remote Desktop Support via ANYDESK is accessible to anyone, wishing to make use of our premium support service and is independent from any of our hosting services and products.
Please note that you are required to register a user profile on our system in order to purchase credits for the premium support products.  Once logged in to the client area, you can submit your support request.  If you do not have any credits yet, kindly navigate to https://p.netmask.host/cart.php?gid=11 in order to purchase credits.

Remote Desktop Support Conditions
Kindly familiarize yourself with the below:

  1. Our remote desktop support allows the technical support consultant to access your local machine remotely, either to setup a new mail account, troubleshoot an existing mail account or WordPress install as well as offer hosting related support, e.g. basic database or panel query.
    Some of the issues might include, but not limited to;
    ►The error code 0x80070002 may appear when you try to add or set up a new Outlook e-Mail account
    ►The error code 0x800CCC0F usually appears when an antivirus program is enabled in MS Outlook, or when its settings cause conflict or other issues
    ►e-Mail Client is attempting to sync (IMAP) continuously and sending and receiving fails for no apparent reason
  2. The technical support consultant may in no way change any settings related to the Operating System and associated services, including but not limited to any 3rd party software and will provide feedback should the issue seem to be related to the these aforementioned services.
  3. Once the relevant feedback has been provided and the issue points to the above services, the client is required to contact an IT support technician in order to have the issue resolved.  Some of these issues, may include the following:►Your computer’s response time is very slow. This could be due to a virus or malware being present, corrupted updates, hardware failure, etc.
  4. Kindly ensure that you have the latest backup(s) of your content available should an e-Mail account restore have to be done on your computer. Also,
    ►Provide the .pst back-up files if your e-Mail has been set-up as a POP account, if you didn’t save a copy of your received messages on the server. An IMAP account will ensure that your received and sent messages reflect on all of your devices as your devices are synced with the server.
  5. The following time limits apply to these departments where applicable:
    Email setup – no limit
    Email troubleshooting – 20 minutes
    WordPress support – 30 minutes
    Hosting support – 45 minutes
  6. Red Cactus and its personnel will not be held liable for the loss of any messages and/or data that might occur as a result of accessing your e-Mail client for the purpose of confirming and/or updating the mail settings. The same applies to the WordPress install or any other functionality of installed applications on your local computer.
WORDPRESS: SELF-MANAGED VS MAINTENANCE CONTRACT

Now that you have signed up for your Red Cactus hosting account you probably want to install WordPress in order to publish your website.

There are basically two ways to go about this:

  1. As a self-managed service* you can install WordPress, create new database(s) and upload your theme and required plugins that will help with functionality of your website, therefore making it interactive for your visitors.
  2. Alternatively, you can sign up for one of our maintenance contracts**, whereby we will manage all of the above for you, with your input, off course. This way we will ensure that all the plugins/add-ins are compatible with your installation and theme.

Please note the following:
*  Should you decide to make use of option 1 (self-managed service), you will be solely responsible for the updates and maintenance on your site.  Please visit our WordPress guide here https://www.redcactus.co.za/knowledgebase_category/wordpress-guide/
Should anything go wrong with your site, we will gladly assist, although our standard support rate of R420.00/hour will take effect to investigate and possibly rectify any errors, seeing that we would not have been responsible for the development of the site.

**  You might feel that all of this is simply too time-consuming and rather decide to opt for one of our maintenance packages.  Kindly navigate to https://www.redcactus.co.za/website-and-hosting-retainers/ and view the applicable fees.

Important note:
The maintenance packages exclude the initial charge for development of the site and/or plugins purchased.

CANCELLATION AND ACCOUNT CLOSURE

Firstly we absolutely hate to see you leave, so if there is anything we can do to change your mind please let us know, anything!!

Ok, so if we’re unable to retain you as a client, the following detail will help to make the transition to your new home easier.

  1. We have no contracts; therefore, notice is not required however, you are required to remove your services once you have migrated away. See the last point about removing your services.
  2. Backup all your files and databases. You need to back up your website files, export any databases from your hosting panel and migrate your mail accounts across prior to initiating the domain transfer. The hosting panel details would have been sent to your primary technical e-Mail. If you do not have these, log a request at support@redcactus.co.za requesting this. Take note that this is not a function performed by us, it is your responsibility.
  3. Now that you have the backups, remove them from the servers and hand it to the new guys to load on your new home. Again, we are not responsible to transfer your content.
  4. Your new Hosting provider needs to setup the website and database on their server along with the e-Mail accounts that you might have.e-Mails are always on the client PC or mac, even if you used IMAP, the synchronized copy is on your machine, just make sure you copy these mails to a separate file. For instance, on Microsoft Outlook, create a new data store and just copy the mails you want to keep. It is best to get the new provider to assist you since you are migrating to a new environment that we do not manage or control. (Are you the Web Master? See below)
  5. Now that you have backups and your services are correctly setup with the new service provider, you should request them to transfer the domain.
  6. We cannot transfer your domain away from us!
    – The new provider requests a transfer.
    – The primary owner of the domain (YOU) will then receive a mail from the domain registrar requesting you to accept or decline the transfer.
    – Accept the ticket if you want to continue to transfer away.
  7. Once the domain is transferred away, all services are the responsibility of the new service provider, and they will assist you on your carefree journey forward.
  8. You should now remove all your services, such as hosting, on our hosting admin system. You can find this here https://admin.redcactus.co.za or https://p.netmask.host/clientarea.php If you do not remove this, you will still be invoiced.
  9. All services are now removed from our servers. This is automated. It is not that we are angry with you for leaving, it is that these services take up resources like disk space, bandwidth, CPU, etc.
  10. Let us know if there is anything else. Hopefully we see you again…really, we love you!
  11. The above also applies to the WHMCS client area using Direct Admin and Plesk host panels.

New Web Master(s) looking for answers.

  1. We try our absolute best to service our clients. As a professional Service Provider, we are focused on our clients, and them alone.
  2. Red Cactus has no responsibility to move your “new” customer’s data, explaining our hosting environment or assisting you in building your business.
  3. If you do not understand how to migrate WordPress websites, Email data, SQL files etc, this is your responsibility to educate yourself, not ours.
  4. Please understand it is not that we do not want to support you as Web Master / Small Business, it is just that we are focused on our current clients and keeping them happy!

As a last thought, you have just gained a new client, yippee ki yay! Please act accordingly and take full responsibility…. as ours unfortunately just ended.

 

 

 

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