Terms &
Conditions

General
These terms are provided to clarify what Red Cactus Software CC provides and to explicitly explain our business terms. As this is a live document you should always monitor this for changes if you have any services with Red Cactus Software.
All prices quoted on this site includes VAT.

Standard rates
In order to simplify the costing unless otherwise stated Red Cactus has a company wide standard rate.
Standard rate will be quoted in many areas of the website, and always refer to this standard rate.
Current standard rates @ R395.00 per hour.

Payment
The client may pay us using EFT to our bank account provided on your invoice or statement. It is your responsibility to provide the proof of payment and supply the correct reference so that we may allocate payment correctly.
We prefer that you supply us with a signed debit order form that will enable us to deduct the monies directly from the provided account.
This not only ensures that your services is not disrupted but greatly simplifies our administration.

ADSL connections may only be paid using debit orders.
All service with Red Cactus is payable in advance for the month. In the case were we cannot predetermine your monthly charges like bandwidth over usage, we will bill at the end of the month

Rejection Fee

In the event of your cancellation of a project, or any delay of more than two months, after work has commenced, one of the following will be applicable:

  • 20% cancellation fee
  • An invoice for all work completed up to the date of written notification, including expenses; or
  • The amount of any advance deposit made for your project.

All work will remain our property, but will be available if the project should be resumed at a later time.

Printing Proofing Policy
An approval to send an order to print is confirmation that you have reviewed the proofs/product completely, agree that all content in the proofs are correct, and hereby release Red Cactus from liability of any content errors that should be discovered after production begins.

Proofing is an important step. Whether you have submitted your own artwork or Red Cactus designs it for you, it is YOUR responsibility to check for any errors prior to printing. Please carefully check spelling, phone numbers, fonts, placement and all other details.

Electronic Proofs
Electronic proofs closely represent the image, color and text placement, but is not the exact color. This is due to your monitor’s color settings being slightly different than that of the designers as well as the printer’s machinery. The colors of your proofs as they appear on your monitor, are only a close representation of the final printed piece. Your monitor uses a completely different system for displaying colors (RGB) to what is used in the print business CMYK or Pantone. colors may vary depending on your monitor’s brightness, contrast and color adjustment settings. The image may appear larger or smaller than actual production size depending on the resolution of your monitor. We can not be responsible for variances in final printed colors unless they are outside of our production department’s ink tolerance specifications.

Proofing of final project
To limit any possible errors in artwork, designs will not go to production until they have been approved by the client. Red Cactus  will not be held responsible for errors if the client misses something in the proof, has reused a printed or digital proof, or if the client, during order placement, has requested the order go to production without proofing.

Images
Red Cactus will endeavor to ensure that only royalty free images are used in custom designs. It is agreed that Red Cactus, its officers, employees, shareholders, directors and suppliers, will not be held liable for any damages, costs and expenses, including reasonable legal fees, arising out of or related issues, copyright, or trademark infringement resulting from images used upon request of the client or provided by the client.

Netcash Debit Order Authority
By accepting the debit Order Authority payment option as the preferred pay-method for Red Cactus Services and Products the user accepts the following NETCASH (www.netcash.co.za) authority:

I/we hereby request and authorize you to draw against my/our account with the provided bank (or any other bank or branch to which I/we may
transfer my/our account) the variable amount pertaining to this agreement, on the first working day of each month.”
All such withdrawals from my/our account by you shall be treated as though they had been signed by me/us personally.
I/we the undersigned, “instruct” and authorize your agent Netcash (Pty) Ltd, to draw against my/our account. I/we understand that if bank details have
been supplied the withdrawals authorized here will be processed by BankServ. I/we also understand that details of each withdrawal will be printed on
my/our statement.
I/we agree to pay any banking charges relating to this debit order instruction
This authority may be cancelled by means of giving you thirty days notice in writing, sent by prepaid registered post, but I/we understand that I/we shall
not be entitled to any refund of amounts, which you have withdrawn whilst this authority was in force if such amounts were legally owing to you.
Assignment:
I/We acknowledge that the party hereby authorized to effect the drawing(s) against my/our account may not cede or assign any of its rights and that I/we
may not delegate any of my/our obligations in terms of this contract/authority to any third party without prior written consent of the authorized party.

Acceptable Usage Policy – Web Hosting
The unlimited bandwidth usage provided by Red Cactus is subject to reasonable usage. Red Cactus reserves the right to request an upgrade to a larger hosting packages should the client have excessive data usage.

Clients will be notified of such excessive usage and provided with alternatives.
Clients are responsible for their own backups and restore.
Red Cactus provide backups of the environment (including data) in the case of a disaster recovery.
The web hosting panel makes provision for backup and restore.
Additionally the client is welcome and encouraged to make additional type of backup as might be their requirement including page content in their website content management system.

Domain Registration Agreement

Click here to view the agreement/Terms for Registry.net.za

Click here to view the agreement for OpenSRS

Web Development
Unless explicitly quoted and invoiced as such, Red Cactus will not be held reliable for the content of your website.
Not only does this include the actual content but also adding it to your site. It remains the responsibility of the client to create and publish their own content.
As an exception Red Cactus may quote the client to load the content of the site. This quote is based on supplied content or the standard hourly rate as determined by Red Cactus from time to time.

Hosting
Hosting is on a month by month basis, no contracts apply. Unpaid hosting spaces will be removed from servers after two weeks. No backup’s of these spaces will be available after this. It remains the clients responsibility to do backups before cancellation or migration away from us. Hosting is either paid and active or unpaid and data scheduled for removal.

Completion of web projects and feedback window
Red Cactus allows for a two (2) month waiting period for customer feedback. If no reasonable feedback has been provided we commence with invoicing the work done as at that point in time.

General Usage
Acceptable use policy of Red Cactus is subject to the acceptable and use policies of Internet Solutions, Hetzner and the WWW consortium in addition to other related acceptable usage as described in this document.
Find more info regarding IS and the WWW consortium on their respective sites.

Support And Training
Red Cactus provides online support on our site for your use. If you need additional support, like help to configure your store you should log a ticket @ support@redcactus.co.za. We do however provide telephonic support or training at our offices at the standard rate per hour.

All “training” calls to the Red Cactus offices will be invoiced at the standard rate. Both telephonic training and training done at our offices must be scheduled ahead of time.

Hosting your site on “Staging Environment”
We will post your site on our production servers running in a web staging area. This has the benefit that search engines (like Google) will scan and start to index your site from very early in development phase, without being “live”.
The resources that this staging site consumes are the same as for a normal live production site. The client (You) is responsible for this hosting cost. We provide you with email, database, and hosting space as per normal hosting.
Should you not want to make use of this “staging environment” you should provide us with an alternative.

There are exceptions (such as larger projects) that will be discussed with the client themselves should it apply.

Statistics
Although Red Cactus displays statistics of site visits using 3rd party tools we does not keep any statistics data for backup. As user you are responsible to manage the stats on your site. We give all web administrators access to the raw log files and encourage backup of these.

Product Specials
Free co.za domains are dependent on 3 months of hosting at Red Cactus for all packages except parking.
Free SSL certificates are issued for a 3 month period at a time with free renewals while hosting at Red Cactus

Bandwidth
The hosting industry in South Africa is driven by bandwidth. All our packages get calculated primarily based on bandwidth. Other factors such as spaces used on the disk and email usage etc. also play a smaller role. Your panel will at any time show you your totals regarding space and bandwidth. When the bandwidth gets exceeded an additional invoice will be payable on the over bandwidth usage. The rate gets published on the hosting pages on this website.

Cancellation
All services may be cancelled with 1 calendar month notice. (Notice may be by any electronic means).

Reselling
The re-seller is responsible for the account of his/her clients if he/she does the billing. Red Cactus pays 10% of monthly billing as commission with a maximum of R40.00 per client per month. Commission get’s credited to the re-seller’s own account, if the commission amount exceeds the outstanding balance of the re-seller, the additional monies gets deposited into the re-seller’s account.

Where Red Cactus does the billing on-behalf of the re-seller, the commission is paid on receipt of monies and not the invoicing there-off. Re-sellers may login to the administrative system at anytime to view these commission structures and manage their clients.

Email
Red Cactus makes use of commercially licensed email software. We maintain backups of all data for 24 hours for the purpose of Disaster Recovery only. The client is responsible for their own mail. We have no control over whether you delete mails or not. If mails are removed from the mail server it is no longer available for us to recover after 24 hours.

Bulk Email
Red Cactus provides bulk email facilities on a request basis. The issuing of these bulk email accounts and the validity of these accounts are subject to the Internet Authorities and the Data Centers term’s and conditions.
Full detail here: https://www.redcactus.co.za/support-knowledgebase/bulk-mail-setup/

Administration system and self-management of services
We provide an administrative system to enable all our clients to self-manage their services at any-time. This system is currently published at http://admin.redcactus.co.za. The system is constantly changing to allow for more functions but in it’s current form supports the ability to manage hosting, domains and ADSL connections. By logging into this admin system the client understands and is responsible for their account details and ensuring that the credentials is kept secret. Many actions like issuing an ADSL connection has direct financial implications that the account owner becomes responsible for. The access to the above system is recommended only by selected responsible representatives of the company or organization.

Free Domain .co.za
The free .co.za domains only applies to the initial registration. Normal renewal fees apply after the initial registration. The free domain registration is limited to one domain per hosting package.

Online Store
Red Cactus provides a store front with “products” that you can buy using selected pay methods. The following conditions and restrictions apply to the product categories.

Red Cactus buys royalty free images and provide these images as part of configuring website content. We do not actually sell the image but rather the placement of the Image(s) on a website and sizing it.

Themes called “drive-thu” websites all gets developed “in house” using the latest WordPress CMS versions. The theme is sold “as is” and we only add content to the theme. Changes to themes are subject to specifications and approved quotes.

Red Cactus non-disclosure agreement
Red cactus agrees that the all the information disclosed by the client (you) including such information disclosed in writing, orally or by inspection of client’s (your) property, relating to (without limitation) the company’s prototypes, samples, technical data, trade secrets, know-how, actual and anticipated research, developments or products, product plans, services, software, inventions, processes, discoveries, formulas, architectures, concepts, ideas, designs, drawings, personnel, customers, markets, marketing plans, distribution methods, financial information, sales or programming matter, compositions, drawings, diagrams, computer programs, studies, work in process, visual demonstrations, manufacturing plans, confidential information disclosed to the company by third parties and other data, whether oral, written, evidence is now of subsequently becomes generally know or available by publication, commercial use or otherwise, through no fault of red cactus.

Red cactus agrees to use the confidential information solely for the purpose to use all possible means to maintain the confidential information in strict confidence and at least those measures that it employs for the protection of its own confidential information, but in any event not less than a reasonable degree of care to disclose confidential information only to red cactus employees who are required to have the information to perform their duties on behalf of the client (you)

Read real reviews on facebook to get a true reflection of our commitment to service.

A few clients we have had the privilege of working with: